B-Online – Overview of your transactions
B-Online is an online reporting system for all our clients through partner SaltPay nf, Ármuli 30, 108 Reykjavik, Republic of Iceland.
Each of our clients can search for information on transactions and payments for the last 4 years of payment terminals and their payment gateway within eCommerce.
At the same time, we allow you to export data for further analyses.
On the B-online portal, it is possible to make payments using Pay-By-Link and also to set up recurring payments.
Login
After signing the contract, we send the username and password by e-mail from the address no-reply@borgun.com to the e-mail address specified in your contract.
This email may be delivered to your spam folder depending on the settings of your email accounts, so we recommend that you check whether the email has been delivered to you. In case of any problems, you can contact support@pmgc.eu, where we will arrange resending.
Changing the password
After signing the contract, we send the username and password by email from the address no-reply@borgun.com to the email address specified in your contract.
This email may be delivered to your spam folder depending on the settings of your email accounts, so we recommend that you check whether the email has been delivered to you. In case of any problems, you can contact support@pmgc.eu, where we will arrange resending.
Forgotten password
If you forget your password, you can request a new one. Under the button Login is button Forgotten password, where you enter your username, and the system will send you a new password to the e-mail address specified in the contract.
If you need to allow access to accountants, contact us at support@pmgc.eu and we will provide access for you.
Card transactions - at the payment terminal
Overview
After logging in, you can view the total turnover, the number of card transactions and the amount of fees.
Enter the appropriate ID of your company in the Merchant ID field, select the desired year and press the Upload button.
Settlement for payment terminals
and eCommerce merchants
Thanks to many filters, you can view individual settlements, for example: by month, date, merchant ID or by period.
All data from this card can be exported to Excel, PDF or printed.
In the billing overview, you will find the payments that were sent to your account according to the billing cycle specified in the contract.
Batches (daily closings)
You can search for daily closings here.
Transaction (POS payment terminal)
Here you will find a list of transactions. You can search by various filters: by batch, by settlement, by date
Accounts Payable
Here is a list of transactions that have not yet been processed for settlement and sent to your merchant account.
Exchange rates
If you accept payments in foreign currencies, which are then converted to CZK, you can find MasterCard exchange rates here. Transactions are credited according to these given rates.
Download
In the Download menu, you can download Billing files in CSV format, which you can then import into your internal systems
Card transactions - within the Securepay eCommerce solution
These are transactions through a payment gateway. In this section, in the case of payment gateways for e-shops, you can check whether the completed transactions were successful and, in the case of unsuccessful ones, find out the reason for their rejection.
Transactions are visible directly online.
Pay-By-Link
The Pay-By-Link function is a user-friendly payment method, where the customer simply clicks on the generated link, which redirects him directly to the payment page. The number of pieces of ordered goods and their total price are displayed directly on the page. After making the payment, the customer will receive an email confirming the successful transaction.
In the B-Online application, you can create this link after specifying the amount to be paid and specifying the nature of the product/service. You can then insert this link into the e-invoice or send it by e-mail. To be able to use this service, it is necessary to conclude an online card acceptance contract with B-Payment.
Disputed Transactions
As part of resolving questionable transactions, the B-online portal displays all claimed transactions that the cardholder could apply directly to the bank that issued his payment card.
We recommend checking this part of the portal on a weekly basis. In the case of a Claimed Transaction or a Request for an Explanation of a Claimed Transaction, please send all documents related to this transaction to support@b-payment.cz (within 7 days from the notification of the disputed transaction). If you have any further details on the required documents, please contact the customer centre at support@b-payment.cz or phone number +420 221 966 300.
After submitting the required documents, the entire process is taken over by the customer centre and Borgun.
The so-called Chargeback
What is a claimed transaction? so-called chargeback?
The solution for accepting payment cards is becoming more and more secure today, and as a result, the number of frauds and misuse of payment cards is also decreasing. If the necessary measures are set correctly, the risk of misuse is very low for the cardholder himself.
But what about merchants? What risk arises in connection with the acceptance of payment cards for them?
In some cases, the cardholder may file a complaint with his bank. Based on this complaint, it is necessary for our partner (Borgun) to initiate proceedings in this disputed transaction.
The two most common reasons for a payment claim by the cardholder are:
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I did not receive the ordered goods/service
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Someone misused my card.
Our payment partner Borgun takes responsibility for this entire process.